Client stories
Success story 1
A reputed company into the trading of high-end medical devices revamps its sales and service process by virtue of Salesforce platform.
Success story 2
A large US based enterprise working into the life science domain increases its forecasting efficiency by the help of Salesforce.
A reputed company into the trading of high-end medical devices revamps its sales and service process by virtue of Salesforce platform.
Challenges
- Entire sales and service process running on excel sheets
- Irregularities in process with no real time reporting
- No SLAs maintained and no tracking of service tickets
Solution
- Integrated service ecosystem developed to enable seamless delivery
- Branded portal for customer to provide them a self-service experience
- Refinement of the sales process and enhancements using automations
Benefits
- Increased sales, higher customer satisfaction and real time reporting.
A large US based enterprise working into the life science domain increases its forecasting efficiency by the help of Salesforce.
Challenges
- No visibility into the pipeline
- No real time view of the sales performance
- Manual and clerical work reducing employee productivity
Solution
- Quantitative forecasting of the pipeline using AI-based models by Salesforce
- Guided selling and defined sales path to increase the conversion rate
- Analytics and reporting re-defined to derive value
Benefits
- Higher lead churn rates and efficient sales performance management.